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FAQ'S

 

I made a mistake when I ordered?

 

We can make changes within 15 minutes of placing an order.  After that, we offer free returns and exchanges if you made a mistake.

 

What is Big Hombre's return/exchange policy?

 

If for any reason you are unsatisfied with your order, you may return any unwashed and unworn item for a full refund less shipping charges within 60 days of purchase. No products that have been worn or washed can be sent in for a refund or exchange.  If you want to set up an exchange or return on a garment, please email gmark@bighombre.com.

 

Does Big Hombre ship to military addresses?

 

We do! Please select the "APO", "FPO" from the "City" drop down on our check out page.

 

How do I pay for my order?

 

We accept Visa, MasterCard, Discover, AMEX and PayPal. Unfortunately we can not accept checks, gift cards, cash or money orders at this time. Big Hombre takes your safety seriously, so we use Paypal as our payment processing company.  As you probably already know Paypal's site is encrypted with 128-bit security so your personal information is safe.

 

When will my card be charged?

 

Since your order goes into production the moment it is placed, we do charge your card the moment you confirm your order at checkout. You will receive a confirmation email when your order is submitted. If your card is not authorized, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorize the amount. Please bear in mind that even if a payment fails to be authorized, some card issuers may still reserve the money temporarily. For the Big Hombre of the Month Club subscriptions, the entire subscription cost is charged at time of purchase.

 

I have a coupon...but forgot to use it?

 

We are sorry but we can not apply a coupon to an already existing order, please save it for next time!

 

Does Big Hombre offer "Gift Certificates"?

 

Absolutely! If you are unsure about a size, or just can't seem to decide on the perfect Big Hombre Tee, you can purchase a gift certificate! Gift certificate never expire and can be combined with one current discount coupon if you have one. You may not purchase a gift certificate with a coupon code, they must be purchased at full price. You may purchase gift certificates here in the following increments: $25.00, $50.00, $75.00 and $100.00.

 

Why was I charged Sales Tax?

 

Big Hombre has to charge sales tax in Nevada as we have a physical location in this state. We wish there was a way around this, but unfortunately there is not.

 

Why have you not responded to my emails?

 

Please add sales@bighombre.com to your contacts or check your spam box as we always answer all Bighombre.com related questions within 24 hours (except weekends and holidays).

 

I bought this Big Hombre Tee last week and this week it is on sale?

 

Occasionally, we adjust the pricing on our items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you purchased it. To be notified of when items go on sale, you can subscribe to our e-mail newsletter or follow us on Facebook.

 

OUR PRODUCTS

 

Washing Instructions?

 

All of Big Hombres' products are made with 100% preshrunk combed cotton knit fabric. Expect about 5-7% (about a half a shirt size) shrinkage after normal wash. Wash warm, dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash.

 

Does Big Hombre's offer any Tall or Maternity sized Tees?

 

Are you kidding? That's what Big Hombre is all about! It's all about the Big Hombre here!

 

Who designs the Big Hombre Tees?

 

Mainly what happens is Mark, Big Hombre #1, thinks of a concept or saying and passes that along to his designer (cherrymoondesigns) and the Tee is born.

 

Can I submit my own idea?

 

Sure, we are more than willing to look at any shirt ideas. No guarantees...but who knows maybe Mark will like it so much that Big Hombre will produce it and add your signature.

 

BIG HOMBRE OF THE MONTH CLUB

 

What Tee's do I get for being a member?

 

Which ever ones you want!!! The first week of each month, Big Hombre will shoot you an exclusive BHOTM Club email including a LINK and PROMO CODE. Click the link, choose your shirt, punch in the code at checkout, and then sit back and wait for your sweet bounty of free cotton apparel to land in your mailbox.

 

Do I pay shipping for my free tees?

 

No way...Big Hombre! Each redemption code covers the cost of one shirt along with standard shipping. You will only be charged shipping if you select a different shipping method from our drop-down list.

Additionally, you can add other items to your cart along with your shirt of the month and shipping will still be free.  That's Cool!

 

When do I get to put claim on my first Tee?

 

Right away!!!! Well not right away, but within a few minutes of joining the Big Hombre club you'll receive a welcome email that will include your first redemption code. Be sure to add BHOTMC@bighombre.com to your address book to ensure your welcome message does not get mistaken for spam.

 

How do I cancel my subscription?


The Big Hombre of the month subscription fee is paid up front. You may cancel your subscription and receive a full refund only: If you contact Customer Service and cancel your Subscription within twenty (20) days of our shipment of your 1st Big Hombre® shirt and return it to us in new/unworn condition with postage/shipping costs prepaid by you. Upon receipt we will issue a full refund of your Subscription Plan fee. You can cancel any time, but the full price of each Big Hombre® shirt delivered to you plus shipping and handling will be subtracted from the total Subscription Plan fee you paid and the remainder refunded to you as a credit via a Big Hombre® Gift Card. Currently, the full price plus shipping and handling of each Big Hombre Tee® subscription plan shirt is $35.99 (U.S. Subscribers) or $38.99 (for international subscribers).

 

Can I renew my subscription?

 

We do not automatically renew your subscription. Near the time of the final shipment we may include a renewal offer, but it is completely up to you if you wish to renew.

 

OUR COMPANY "BIG HOMBRE"

 

How do I sign up for the "VIP" mailing list?

 

You can sign up for our newsletter all the way at the bottom of this page under "Subscribe".

 

Is there a Big Hombre store near me?

 

Currently we do not have any physical stores. If you have any questions regarding the sizes or anything else, please feel free to ask. Please remember that Big Hombre does allow free returns and exchanges on all of our garments, so if it is not 100% perfect you are not stuck with it.

I want Big Hombre to make MY Tees, can you do it?

 

Thank you so much for thinking of Big Hombre, we are honored! Unfortunately we do not print custom orders. However, we may be willing to carry your tees on our website, just drop Mark an email at gmark@bighombre.com with the details.  We are really happy you thought of us and wish you the best of luck with getting your tees printed.

 

WHOLESALE and/or BULK ORDERS

 

Does Big Hombre accept bulk or wholesale orders?


Yes, Big Hombre accepts Wholesale Orders of 24 pieces or more across any combination of styles, sizes, & genders. If you're a new wholesale customer, please submit a wholesale inquiry to sales@bighombre.com with "wholesale inquiry" in the subject line to receive information on pricing, ordering, and fulfillment. If you're an existing wholesale customer with questions about your order, or interest in placing a new order, please email us at sales@bighombre.com

 

WHY SHOP AT BIG HOMBRE

 

Risk-Free Shopping

 

Shopping at Big Hombre is risk-free. Big Hombre guarantees your satisfaction by offering the following benefits on every purchase:

  • Free Shipping with purchase of 3 qualifying items
  • Free Returns & Exchanges
  • High Quality T-Shirts and Hoodies
  • Products that are unique, Big Hombre Sized, Gay Freindly and printed in the USA

 

Quality Printing and Unique Content

 

All Big HombreTees and hoodies are screen printed with plastisol ink, discharge printing or Direct to Garment printing which gives the shirts a soft, worn in feel. Many of our competitors use print-on-demand Heat Pressed technology to produce their shirts, which gives them lower production costs and gives you an inferior product that may fade or peel after washing. Our jokes and designs are derived in-house by Mark and the Big Hombre Team and then designed by Cherry Moon Designs art department.

 

Excellent Customer Service


While our products may be funny, we take Customer Service very seriously and treat it as our number one priority. If there is anything we can do to make your experience better, please contact "our" Big Hombre, Mark Martinez  by phone or email.

 

CONTACT BIG HOMBRE


Call us toll-free from anywhere in the United States: 1-877-555-5555 (replace)

Email us customerservice@bighombre.com or fill out our contact form.